Lessons Learned from the Global Expansion Strategies

We continue this series of blogs pertaining to global business practices and some of the lessons learned from decades of experience implementing global expansion strategies for Fortune 500 companies. Middle market enterprises desiring to start or continue their international and multinational expansions are well advised to reflect on some of these critical factors when creating their distribution strategy.

One of the early strategies to enter a foreign market is that of setting up foreign distribution. (more…)

 

Are Customers happy with the way you handle their complaints? Are you?

We all know that complaints handled well can open a portal to new opportunities. Back in 2008, customers were telling the company I worked for that we were not so good at handling customer complaints. None of us were surprised… we were frustrated ourselves with our mish-mash of process and tools and the impact of the poor quality (more…)

We begin this new series of blogs pertaining to global business practices and some of the lessons learned from decades of experience with implementing global expansion strategies for Fortune 500 companies. Middle market enterprises desiring to start or continue their international and multinational expansions are well advised to reflect on some of these critical factors. First, we consider globalization a do or die strategy. Clearly Fortune 500 enterprises have demonstrated this fact by their (more…)

In the previous Talent Management Blogs, we defined “Talent Management” as a set of integrated organizational HR processes designed to attract, develop, motivate, and retain productive, engaged employees and we reviewed how to develop a set of skills and competencies to drive Job Descriptions, hiring criteria and Performance Management. Wikipedia defines Workforce Planning as “a continual process used to align the needs and priorities of the organization with those of its workforce to ensure it can meet its legislative, regulatory, service and production requirements and organizational objectives.” In simple and direct terms… (more…)