Podcast: Jim Gitney with Host David Bookbinder on “Behind the Numbers”

In the spirit of Thanksgiving, I am grateful to Dave Bookbinder for having me on his podcast: “Behind the Numbers” to discuss my book, but more importantly to discuss a simple approach to developing and implementing business strategy, which has yielded great results in dozens of companies over the last 10 years. Even if you have a strategic planning and implementation process (more…)

Continuous Improvement is a fundamental concept in the world of Lean and Agile methodologies. It revolves around the idea of constantly striving for excellence, optimizing processes, and enhancing overall efficiency. In this article, we will explore the core principles of Continuous Improvement, the continuous service improvement process, its components, and how to create an environment of continuous improvement. We will also delve into the importance of adopting a continuous improvement mindset. (more…)