Brexit and The Impact on Business Strategy

On Friday 6/25, we awoke to the screaming headlines about the citizens of the UK voting to leave the EU.  Brexit was a reality.  All the experts and the polls were wrong!  Leading up to this there was tremendous volatility in financial markets and uncertainty about the impact of Brexit on global financial markets and business.  Business executives that we have been working with have displayed the “deer in the headlights” look: strategically frozen in place while waiting to see what happens.  Now what?  (more…)

Every organization views Customer Service as a critical function for their business.  It has a significant impact on your Voice of the Customer (VOC).  Customer service is on the front line of interfacing with the customer, but it isn’t the only function that interfaces with your customers.  Finance, Shipping, Sales and Marketing also play an important role in customer service.  The Customer Service group acts  (more…)