Most organizations do Leadership Succession Planning at some level of effectiveness. Very little has been written about the need for incorporating technology succession planning and while technology leadership is part of the standard succession planning model, little is done about succession planning and skills development for subject matter experts, their supporting teams and successive upgrades and new technologies. Teams Continue reading The Need for Technology Succession Planning
Here are some facts to consider when deciding to add the Brown Paper Exercise to a Value Stream Mapping Project:
In Part V of the series on Driving Continuous Improvement, we discuss the importance of utilizing the right combination of Continuous Improvement tools. Once you have your program aligned with your business strategy and Continue reading FIVE THINGS YOU NEED TO DO TO DRIVE CONTINUOUS IMPROVEMENT : PART V
This case study describes how a healthcare consulting team of process improvement experts, utilizing Lean Techniques, were able to help a home healthcare provider improve annual profitability by $900K, reduce overtime by 50%, increase productivity by 10% and increase revenue by 3%. Continue reading Lean Techniques Improves Performance in Home Healthcare – Case Study
After Action Review, Post Mortem, Critique… all are terms used to describe an assessment of a project, event or activity after said project is completed. Our experience is that the After Action Review process is an important continuous improvement tool especially for major transformative activities such as the implementation of new digital technologies (software systems, user tools, etc.), Continue reading The Organizational Benefits of After Action Review ( AAR )
Continuous Improvement has a long history in the business world and after over 50 years many leadership teams we talk to believe that it can be done quickly and throughout the entire organization in 6-12 months. How wrong they are.
In Part I, I identified 5 things you need to do to drive Continuous Improvement. In this article, we show how business strategy should drive continuous improvement programs and not the other way around. The 5 things were: Continue reading Five Things You Need to Do to Drive Continuous Improvement Part II
There have been many articles written about continuous improvement in manufacturing processes, but there isn’t a lot of information and understanding about the use of continuous improvement tools at the business level: including the ones that purportedly have continuous improvement or Six Sigma programs in place. In many of the organizations that we work in, when you speak to business process leaders about continuous improvement they Continue reading Utilizing Continuous Improvement Tools at the Business Level
Every organization views Customer Service as a critical function for their business. It has a significant impact on your Voice of the Customer (VOC). Customer service is on the front line of interfacing with the customer, but it isn’t the only function that interfaces with your customers. Finance, Shipping, Sales and Marketing also play an important role in customer service. The Customer Service group acts Continue reading Customer Service Excellence Through Value Stream Mapping
CYC, a not for profit needed to drive civic participation amongst young people.
The organisation needed a way to focus their people’s efforts on the strategic plan, as well as save time and drive efficiency. The hard bit was finding a platform that would deliver this, without compromising or restricting people’s passion and creative thought processes.