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Confessions of a Customer Complaint Manager

    Confessions of a Customer Complaint Manager

     

    Business Process Consulting ServicesAre Customers happy with the way you handle their complaints? Are you?

    We all know that complaints handled well can open a portal to new opportunities. Back in 2008, customers were telling the company I worked for that we were not so good at handling customer complaints. None of us were surprised… we were frustrated ourselves with our mish-mash of process and tools and the impact of the poor quality Continue reading Confessions of a Customer Complaint Manager