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The ” Known Good Product ” Litmus Test
By: Jim Gitney

It doesn’t matter what size your company is or what industry you are in. Every company is challenged with delivering a Known Good Product or Service Let’s face it, companies are only about offering products and services. When working with clients, I often ask their definition of a Known Good Product and am usually surprised by their inability to give me a good answer. They often say that it is a function of cost or quality or customer satisfaction or profitability, but I typically never hear them say …Read More

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The ” Known Good Product ” Litmus Test