Customer Service Excellence Through Value Stream Mapping
-
Customer Service Excellence Through Value Stream Mapping
By: Jim Gitney
Every organization views Customer Service as a critical function for their business. It has a significant impact on your Voice of the Customer (VOC). Customer service is on the front line of interfacing with the customer, but it isn’t the only function that interfaces with your customers. Finance, Shipping, Sales and Marketing also play an important role in customer service. The Customer Service group acts …Read More
Search
Article Categories
Anti-Strategy
Blockchain IoT
Business Hierarchy of Needs®
Business Transformation
Case Studies
Company Physical
Continuous Improvement
Cost Takeout
Driving Continuous Improvement Series
Exit Planning and Transition
Global Initiatives
Healthcare
Inflection Point
Information Technology
M&A
Manufacturing and Distribution
Market Effectiveness
Mexico
News
Organizational Development
Playbooks
Podcasts
Product Development
Quote
Re-Opening Your Business
Strategic Execution 5.0 ™
Strategic Planning 5.0
Strategy 5.0
Strategy Realized - The Business Hierarchy of Needs®
Supply Chain Hierarchy of Needs
Supply Chain Optimization
Talent Management
Total Cost of Ownership
Uncategorized
Value stream mapping
Weekend Thought
