Quality Management Consultants
More than any other business discipline, Quality Management has evolved dramatically over the last 70 years, along with the realization that “good quality” is not just about “meeting customer requirements” or “delighting the customer”: it is a key element of Risk Management. Investments in quality fall into 3 categories:
- Quality Control (QC): confirming that product is “good” before letting it go forward, sending “bad” product back to be re-worked or scrapped.
- Quality Assurance (QA): confirming that the processes used to generate product and run the business are “good”. Managing specifications, qualifying vendors, and establishing Statistical Process Control (SPC) are all examples; certifications in ISO 9001 and TS 16949 are extensive applications of Quality Assurance.
- Continuous Improvement (CI): measuring “quality” from various perspectives and organizing the effort to generate better results throughout the business.
QA and CI programs go far beyond production and reach into product development, order management, procurement, supply chain execution and customer service. The challenge is to establish methods for looking at critical business processes in an organized way to efficiently uncover potential risks.
Quality Management Effectiveness Assessment
Group50’s Supply Chain Management Consultants and Quality Management Effectiveness Assessment offers a comprehensive approach to help you recognize risks in the way you handle the processes ultimately affecting your quality levels, financial performance and customer service. With the guidance of a Group50 quality management consultant, you can then prioritize addressing those risks for the highest ROI. Focus On YOUR Business Needs: We don’t design quality management systems with a “one size fits all” mindset. Effective implementation requires deep understanding of “the real status quo” and the motivation to change it throughout the company. We take into account your firm’s:
- Existing capability
- Strategic objectives
- Competitive pressures
- Organizational maturity
- Business life cycle status
- Information Systems capability
We work closely with senior leadership to identify the strategic and operating gaps that need to be addressed and develop a customized quality management system, create a roadmap, metrics, and an implementation plan that covers the short-medium-long term needs of the business and the organization. Our Quality Management consultants are available to work with clients through the implementation as well, providing training programs and workshops to elevate the skill levels of all of the company’s stakeholders (executives, employees, vendors, contract workers, temps and customers). We use cloud-based tools to track progress and performance capabilities against the selected roadmap and metrics. Results are easy to update and easy to share with stakeholders inside the company and across the supply chain. Quality Tools and Techniques: In the event that continual improvement is identified as a critical component of the roadmap, we can help the senior leadership team choose the right tools to support an effective quality management system based on our extensive experience in implementing and utilizing Kaizen, DFMA, FMEA, Configuration Management, Statistical Process Control (SPC), 5S, SMED, Poka Yoke, Andons, TAKT, Vendor Scorecards, Visual Instructions and other quality-focused techniques. Global Experience: We have worked in over 25 countries and in many industries providing training on quality principles and implementing quality systems. Our quality management consultants in the US and in Hong Kong understand the complexities of global supply chains and the process of creating cost-effective systems to prevent quality failures. Learn how you can strengthen your quality systems and mitigate risk to your customers and your company by calling (909) 949-9083, or by sending a note to firstname.lastname@example.org, or by requesting more information here.