Quality Management Effectiveness Assessment

Overview The Quality Management System (QMS) Effectiveness Assessment examines how fully your organization has implemented its quality philosophy throughout the company.  We assess effectiveness against 20 specific practices associated with high customer satisfaction, low cost, engagement, governance and risk mitigation. This assessment can be customized to any specific portions of a Quality Management System. It can be modified to focus on specific functional activities such as a company’s product development process, supply chain functions, manufacturing, etc. We look for low-return activities that could be curtailed at low risk. Finally, we create a roadmap to deliver key improvements.

Objectives

• Review Quality Management policy and its relationship to corporate strategy,
• Review QMS structure and practices.
• Review metrics used for measuring customer-perceived quality and determine baseline results.
• Assess the organization’s maturity in the execution of Quality Management best practices for your company’s size and industry.
• Identify gaps between existing practices and those critical for meeting customer expectations and the needs of the business strategies.
• Review Cost of Quality (COQ)
• Deliver a final report that identifies key opportunities.

Length of Assessment 3+ days (depending on organization size and complexity)

• 1 day per site collecting data if readily available. (Additional time would be required to establish metrics and collect corresponding data)
• Multiple days on site interviewing key stakeholders and subject matter experts, individually and in teams, to identify areas of perceived need for improvement and associated value.
• Preparation of final report

Expected Learning/Outcomes

• Understanding of your company’s quality management system strengths and weaknesses in relation to:
  • Product/Service Development & Introduction
  • QC/QA Timeliness in Product/Service Execution
  • Quality Management System Maintenance
  • Organizational Commitment to Continuous Improvement
  • QMS organization structure
  • Operating and strategic gaps
  • Prioritized list of improvement areas
  • Effectiveness of management review
  • Identify hurdles to addressing gaps.

Conclusions The final report will provide an assessment of what is working and what requires attention within your Quality Management System, its organization and the interfacing processes that affect delivery to customer expectations. It will also provide a set of recommendations on where to focus your attention for maximum improvements as well as defining change management recommendations.

For more information or scheduling contact: Group50^® Consulting Los Angeles, CA (909) 949-9083 info@group50.com or, request more information here.