Customer Service Excellence Through Value Stream Mapping
Every organization views Customer Service as a critical function for their business. It has a significant impact on your Voice of the Customer (VOC). Customer service is on the front line of interfacing with the customer, but it isn’t the only function that interfaces with your customers. Finance, Shipping, Sales and Marketing also play an important role in customer service. The Customer Service group acts Continue reading Customer Service Excellence Through Value Stream Mapping
The most successful way to look at unneeded business processes and their costs to the business is through a 
